-
Hello, I’d like to process multiple tickets at once in the Omnitracker. So far this works, but I’m running into the problem that comments only take over the first line. It doesn’t matter if I use Notepad to remove the control indicators for line breaks or not. Is there a solution for this? Thanks a lot.
- 40 views
- 1 answers
- 0 votes
-
Hello, Do you know any way to use SVN/git with Omnitracker scripts? Thank you in advance for the answer. Best Regards, Magda
- 38 views
- 2 answers
- 0 votes
-
Hello, I use Omnitracker ver.11.2. I have following problem – when I change size of control (width/height) or color of text to custom via Properties tab, after choosing different property ie. Title then entered values are reverted to previous ones. Is there any trick for storing these values? Thank you in advance for the answer. Best Regards,Magda
- 20 views
- 1 answers
- 0 votes
-
Hi I’m trying to count RFCs associated with a specific CI but I’m not sure how. What I’m looking for is an export or view like this: Select CI.Title, Count(RFC.*) from ??? Group By CI.Title It would have been easy if it were a 1..*, 1..1 or a *..1 relation but as far as I can tell it a *..* relation which I do not know how to handle in OT. Pls. Help Kind Regards Rasmus
- 34 views
- 4 answers
- 0 votes
-
Hi All. I am trying to select tickets within start/end date – and is getting a good result at that 😉 Trying to do a common copy/paste – some fields is pasted with unknown tags. (skipping a cell aso.) So, tried to do an Tasks /Export to CSV – and only getting headers. No data! Any options /tasks I am missing?
- 37 views
- 2 answers
- 0 votes
-
Hello, Is there a possibility to execute print task (output as WORD document) and redirect this file to chosen request as attachment? I execute mentioned task from form [on button click] as: Execute method of OtTask object// object.Execute (requests As OtRequests, export_filename As String, type As Integer [, parameters As IOtNameValuePairs]) Best Regards, Magda
- 33 views
- 1 answers
- 0 votes
-
Hello 🙂 I’m running OT 10.5, and all system generated emails regarding an incident are added into communication history, but if you manually send an email from incident form by pressing the mail icon next to responsible or affected person than that email will not be stores inside communication history, it will however be in associated emails, same thing hapends if you right click on an incident and manually send any of the emails, does anyone know why this is happening? if i force the after modification email cript than nothing happends, but if i force after creating comhist population script than all emails …
- 93 views
- 1 answers
- 0 votes
-
I have a question: I am using OT Win client without encryption TLS (this option is not used on OT server by OT admin). What kind of hash is used for password encryption during login of the user to the system? Is it secure enough or TLS encryption should be enforced to be configured on OT Server – certificates must be installed on every Win Machine with Win client then, right?
- 34 views
- 1 answers
- 0 votes
-
Topic from a project: If I want to measure the performance of some OmniTracker actions. Is it possible to do that?
- 35 views
- 1 answers
- 0 votes