Alle Fragen
Nachrichten pro Seite:
  • Is it possible to change the global Logo

    Hello, is it possible to change the global Logo „Omnitracker“? We want to use our branded logo for Omnitracker.

    Christian B. OTE Newbie Gefragt auf 25. Februar 2016 in Administration.
    • 83 views
    • 5 answers
    • 0 votes
  • Refresh openned form

    Hello is there posibility how to refresh openned client form (or at least Memo-Time Stamped Field on it)? – Solved through LoadData method

    Pavel Krátký OTE Newbie Gefragt auf 1. April 2016 in Administration.
    • 80 views
    • 5 answers
    • 0 votes
  • Omnitracker Security settings

    I have a question: I am using OT Win client without encryption TLS (this option is not used on OT server by OT admin). What kind of hash is used for password encryption during login of the user to the system? Is it secure enough or TLS encryption should be enforced to be configured on OT Server – certificates must be installed on every Win Machine with Win client then, right?

    Petr Sobol OTE Newbie Gefragt auf 7. April 2016 in Sonstiges.
    • 34 views
    • 1 answers
    • 0 votes
  • OT Migration: SQL Server -> Oracle

    Does anyone of you have experience in migrating the OMNITRACKER database from SQL Server 2008 R2 to Oracle 12? In this context I have two questions: 1. Does some empirical values exist, like duration per gigabyte of DB size when using the CopyDB Tool of OMNITRACKER? 2. What is the reason, that OMNITRACKER does not support the actual Oracle DB version, only the version 12.1.0.1.? Thanks for your comments.

    Alexander Breznik OTE Specialist Gefragt auf 19. April 2016 in Datenbanken.
    • 27 views
    • 0 answers
    • 0 votes
  • tree view settings – how to change settings for the users (not superadmins)

    I can change tree view settings by superadmin (ie add/modify some VB) How it can be set for other user (after login as ordinary user there are no changes made by superuser)

    Adam Wolny OTE Newbie Gefragt auf 9. Mai 2016 in Administration.
    • 39 views
    • 1 answers
    • 0 votes
  • Emails not added into communication history

    Hello 🙂 I’m running OT 10.5, and all system generated emails regarding an incident are  added into communication history, but if you manually send an email from incident form by pressing the mail icon next to responsible or affected person than that email will not be stores inside communication history, it will however be in associated emails, same thing hapends if you right click on an incident and manually send any of the emails, does anyone know why this is happening? if i force the after modification email cript than nothing happends, but if i force after creating comhist population script than all emails …

    Chris Szkoda OTE Newbie Gefragt auf 4. September 2016 in Standardfunktionen.
    • 93 views
    • 1 answers
    • 0 votes
  • Export and save as request’s attachment

    Hello, Is there a possibility to execute print task (output as WORD document) and redirect this file to chosen request as attachment? I execute mentioned task from form [on button click] as: Execute method of OtTask object// object.Execute (requests As OtRequests, export_filename As String, type As Integer [, parameters As IOtNameValuePairs]) Best Regards, Magda

    Magdalena OTE Newbie Gefragt auf 12. Januar 2017 in Import & Export.
    • 33 views
    • 1 answers
    • 0 votes
  • Integration / API

    Greetings. I am looking into how to develop api for OT towards eg. Zendesk Is it possible to get instructions/help towards this process. BR Lars

    Lars Knudsen OTE Newbie Gefragt auf 24. März 2017 in Interface Bus.
    • 91 views
    • 1 answers
    • 0 votes
  • email to responsible

    Hi, I am using a view to see the open incidents that havent had any changes during the last 10 days. I would like to send in bulk to all those incidents an email to the responsible as a reminder that the ticket is still on his list. How can i do that?

    De Rijcke Frederik OTE Newbie Gefragt auf 5. April 2017 in Email Gateway.
    • 51 views
    • 1 answers
    • 0 votes
  • Export filtered result

    Hi All. I am trying to select tickets within start/end date – and is getting a good result at that 😉 Trying to do a common copy/paste – some fields is pasted with unknown tags. (skipping a cell aso.) So, tried to do an Tasks /Export to CSV – and only getting headers. No data! Any options /tasks I am missing?

    Lars Knudsen OTE Newbie Gefragt auf 21. August 2017 in Import & Export.
    • 37 views
    • 2 answers
    • 0 votes