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  • Hi I’m trying to count RFCs associated with a specific CI but I’m not sure how. What I’m looking for is an export or view like this: Select CI.Title, Count(RFC.*) from ??? Group By CI.Title It would have been easy if it were a 1..*, 1..1 or a *..1 relation but as far as I can tell it a *..* relation which I do not know how to handle in OT. Pls. Help Kind Regards Rasmus

    anonym OTE Newbie Gefragt auf 28. August 2017 in Import & Export.
    • 34 views
    • 4 answers
    • 0 votes
  • Hi, is it possible to create permanent link to web client(Web Gateway) of OmniTracker to share it with colleague? Is it possible to generate such link to web client with object number or id?(to refer from other apps) Thanks a lot for your answers, Daniel

    Daniel Kec OTE Newbie Gefragt auf 23. Oktober 2018 in Web Gateway.
    • 55 views
    • 2 answers
    • 0 votes
  • Hello, I am trying to set up rule for incoming emails, such new RFCs are created. I set up autofilling of Responsible field to value of allowed usergroup in status =draft and rest of requied fields are filled from parsing structured email. New RFC should be created in status =Draft. According to workflow default Responsible user should be set up to current user. Unfortunatelly sent emails don’t create new RFCs. Error appears :invalid user assigned to Responsible in status workflow. Could you advice me what is the reason of this behaviour? What else should i check in ot? What causes …

    Magdalena OTE Newbie Gefragt auf 7. März 2019 in Email Gateway.
    • 41 views
    • 7 answers
    • 0 votes
  • Hello, I use Omnitracker  ver.11.2. I have following problem – when I change size of control (width/height) or color of text to custom via Properties tab, after choosing different property ie. Title then entered values are reverted to previous ones. Is there any trick for storing these values? Thank you in advance for the answer. Best Regards,Magda

    Magdalena OTE Newbie Gefragt auf 25. Mai 2019 in Standardfunktionen.
    • 20 views
    • 1 answers
    • 0 votes
  • Hello, Do you know any way to use SVN/git with Omnitracker scripts? Thank you in advance for the answer. Best Regards, Magda

    Magdalena OTE Newbie Gefragt auf 25. Mai 2019 in Sonstiges.
    • 37 views
    • 2 answers
    • 0 votes
  • Hello, I have followed Help file about how to configure Web Service Provider Endpoint Mapping (REST) and REST at all.  But without success. Can someone help/guide me in the right way How to configure REST endpoint? If I understand it,  there are no defaults method like GetObjectByUID and Admins have to define each REST method to be able to call it. Thx //

    Pavel Krátký OTE Newbie Gefragt auf 3. Juli 2019 in Interface Bus.
    • 110 views
    • 1 answers
    • 0 votes
  • Hello, I find it hard to get help or documentation about integration with Omnitracker using web service calls. I have the requirement to create incidents in Omnitracker from a custom program. Most ITSM platforms offer a REST API or a SOAP based API. Can someone please guide me how one can create incidents and attach files to incidents using some sort of (REST/SOAP) web service calls? Many thanks in advance! Thanks you and best regards, Tamás

    • 69 views
    • 1 answers
    • 0 votes
  • Hello, I’d like to process multiple tickets at once in the Omnitracker. So far this works, but I’m running into the problem that comments only take over the first line. It doesn’t matter if I use Notepad to remove the control indicators for line breaks or not. Is there a solution for this? Thanks a lot.

    • 40 views
    • 1 answers
    • 0 votes
  • Hello, have any of you ever tried to create a real dark theme for the web gateway? Thx.

    Marko Smolny OTE Newbie Gefragt auf 30. März 2020 in Web Gateway.
    • 63 views
    • 4 answers
    • 0 votes
  • Does anyone have Omnitracker installed in MS Azure with MFA and can share the experience? I wonder whether it is possible to set it up and would really appreciate any tips on how to configure it.

    Magdalena OTE Newbie Gefragt auf 14. Mai 2020 in Web Gateway.
    • 65 views
    • 3 answers
    • 0 votes